Purchase & Return Policy
At DeshBazar.com.bd, we are committed to providing a seamless shopping experience with genuine products, secure transactions, and timely delivery.
1.1 Order Placement
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Orders can be placed online via www.deshbazar.com.bd.
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Customers must provide accurate personal and delivery information.
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After placing an order, customers will receive an order confirmation via email or SMS.
1.2 Order Processing & Shipping
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Orders are processed within 24–48 hours on business days.
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Delivery timelines vary by location but generally take 2–5 business days within Bangladesh.
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Delays due to natural disasters, public holidays, or courier issues may occur. We appreciate your patience in such cases.
1.3 Payment Methods
We accept the following payment methods:
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Cash on Delivery (COD)
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Mobile Banking (bKash, Nagad, Rocket)
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Debit/Credit Cards (Visa, Mastercard)
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Bank Transfer (if applicable)
1.4 Order Cancellation
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Orders can be canceled before shipping by contacting our customer service team.
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Once an order is shipped, it cannot be canceled. You may request a return instead (see below).
2. Return & Refund Policy
We value your satisfaction. If you're not fully happy with a purchase, our return policy is here to help.
2.1 Eligibility for Return
Products may be returned or exchanged if:
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The item is damaged, defective, or incorrect.
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The return is initiated within 3 days of delivery.
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The product is unused, in original condition, and includes all original packaging, tags, and accessories.
Note: Some items such as perishable goods, undergarments, personal care items, or customized products are not eligible for return unless defective.
2.2 How to Request a Return
To initiate a return, contact us at:
📞 [Insert Customer Support Number]
📧 [Insert Support Email]
Or use the Return Request feature on your account dashboard.
Provide the following:
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Order ID
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Reason for return
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Clear photos of the item (if damaged or incorrect)
2.3 Return Process
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Once approved, our team will arrange for pickup (if available) or guide you through the return process.
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You must return the item within 5 days of approval.
2.4 Refund Process
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After inspecting the returned product, we will issue a refund within 7–10 business days.
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Refunds will be made through the original payment method or store credit, based on customer preference.
Please note:
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Delivery charges are non-refundable unless the return is due to our error.
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DeshBazar reserves the right to reject returns that do not meet our policy criteria.
3. Exchange Policy
We offer exchanges for:
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Size mismatches (for fashion items)
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Incorrect products sent
Exchanges follow the same process as returns. Availability of replacement items is subject to stock.
4. Contact Us
For any questions or assistance, please contact our support team:
📞 01341180523
📧 support@deshbazar.com.bd
📍 Office Address:Mohammadpur